FAQ
♡ Frequently Asked Questions | Pretty Pop Boutique
Welcome to Pretty Pop Boutique a Knoxville, Tennessee-based online women’s boutique offering feminine dresses, chic sets, and statement styles for confident, modern women 🤍
Below are answers to our most common questions about shipping, sizing, returns, and more.
💕 When will my order ship?
All orders from our online women’s boutique ship within 1–3 business days (Monday–Friday, excluding holidays).
You’ll receive a tracking email as soon as your order is on its way.
💕 Where do you ship from?
All Pretty Pop Boutique orders ship from Knoxville, Tennessee.
💕 Do you offer free shipping?
Yes 🤍 We offer free standard U.S. shipping on orders $75+.
Expedited shipping options are available at checkout.
💕 How do I track my order?
Once your order ships, you’ll automatically receive tracking information via email.
Please allow up to 24 hours for tracking updates to activate.
💕 Do you restock items?
Most of our dresses, sets, and statement pieces are limited quantity and may not restock once sold out.
If you love it, don’t wait 💕
♡ Sizing Questions
We know sizing can be tricky when shopping online, we’re here to help.
💕 How does sizing run?
Most items run true to size unless otherwise noted in the product description.
If a piece runs oversized, fitted, or small, we will always note that under the product details.
💕 What sizes do you carry?
We currently offer sizes Small, Medium, and Large
Select styles may vary depending on the brand.
💕 I’m between sizes. What should I do?
If you’re between sizes:
• Size up for a more relaxed fit
• Size down for a more fitted look
If you need help deciding, email us at shop@prettypopboutique.com with your measurements and the item name, we’re happy to guide you.
💕 How do I measure myself?
For best fit:
• Bust: Measure around the fullest part
• Waist: Measure around your natural waistline
• Hips: Measure around the fullest part of your hips
Compare your measurements to the product description if available.
♡ Returns & Exchanges
We accept returns for store credit or exchange only within 14 days of delivery.
To qualify:
• Items must be unworn and unwashed
• Free of makeup, deodorant, perfume, or stains
• Tags must still be attached
Bodysuits, swimwear, accessories, and sale items are final sale.
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
Approved returns are issued as a digital store credit via email.
• Store credit does not expire
• Store credit cannot be refunded for cash
• Store credit is non-transferable
💕 Can I cancel or modify my order?
Due to our fast processing times, orders cannot be canceled or modified once placed.
Please double-check your address and sizing before checkout.
💕 What if my package is lost or stolen?
Once a package is marked delivered by USPS, Pretty Pop Boutique is not responsible for lost or stolen packages.
We recommend contacting your local post office to file a claim if needed.
💕 What if my item arrives damaged?
Please inspect your order immediately.
Damages must be reported within 48 hours of delivery by emailing:
shop@prettypopboutique.com
Include your order number and clear photos so we can resolve the issue quickly.
✨ Our Promise
At Pretty Pop Boutique, every piece is hand-selected to help you feel feminine, confident, and effortlessly put together.
Thank you for supporting our Knoxville-based small business 🤍